Lara is a very capable and knowledgeable consultant who I had the pleasure to work with on several challenging engagements. Her understanding of ITIL and IT Service Management (ITSM) is excellent, with a particular talent for working with senior level executives not familiar with ITSM realise positive results. When working with Lara I admired most her professionalism, sincerity, patience and interpersonal skills, especially with those she managed directly. If you’re looking for a good manager of people and someone to get the job done then I suggest you choose Lara.